Your Claims, Our Priority

Our experts will walk with you through every step so you never feel stuck. Book a call, and we’ll take it from there.

How OneAssure Supports You During Claims

Your Personal Claim Concierge

A dedicated expert by your side, personally managing your claim, every step of the way. You get a single point of contact who handles everything from admission to approval. 

We Fight for You

When a claim is declined without basis, we handle the resolution process end-to-end, including legal escalation, if needed.*

Less Stress. More Support

We handle the administrative workload involved in claims, so you can prioritise your recovery. 

Term Claim Support for Beneficiaries

From paperwork to pay-out, our expert support ensures your family receives the benefit smoothly, with zero confusion or chasing.

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Trusted by People Like You

Honest experiences from people we’ve helped feel secure, informed, and covered.

Recently in March 2025, I met with an accident and my cashless claim was rejected due to a mistake done by the Insurance team. Later I applied for the reimbursement claim with the help of Mr Sunad Raj from OneAssure who has given exceptional assistance and moral support through out the claim process.

VLV Satyanarayana

The OneAssure Support Team provided invaluable assistance throughout the claim process. I had recently purchased ICICI Lombard Health Insurance and was hospitalized for typhoid. Unfortunately, the cashless claims were rejected by the company. As a result, I applied for hospitalization claims after my discharge. Sunadraj from the OneAssure Team consistently followed up and guided me through each step of the challenging claim process.

Dileep Kumar Dalisi

The OneAssure team really helped simplify the health insurance claims process for me. I had to raise multiple claims with many issues from the actual insurance company, but Ishika and her team made it very simple for me and did a lot of the backend handling. They even took a proactive effort to get me more money back wherever possible. Really appreciate their efforts!

Sahith Kurapati

We’ve been buying insurance with the help of this team since years and have made two claims now. Both have gone very smoothly, and Sundraj and Ruchir have handheld us through it all. I’m very grateful.

Kulsum Shahiwala

The broker assigned from this company was very helpful. We were well guided in our claim with the insurance company. I salute them for the good work.

Shiraz Shahiwala

How to Make a Claim? It’s Simple.

Health Insurance Cashless Claim Process

Step 1: Visit a Network Hospital

Go to the nearest hospital in your insurer’s network for treatment

Step 2: Inform OneAssure

Notify OneAssure within 48 hours of emergency hospitalization, or at least 3 days in advance for planned treatments.

Step 3: Carry Required Documents

Bring your health insurance card or policy number along with valid ID proof (Aadhaar, PAN, passport, etc.).

Step 4: Submit Pre-Authorization Form

Fill out the pre-auth form at the hospital's insurance desk.

Step 5: Get Approval

OneAssure will coordinate with the insurer to get approval as per your policy terms

Step 6: Claim Settlement

Post-treatment, the approved claim amount is settled directly with the hospital—no payment needed from you.

Cashless Insurance Claims

Step 1: Visit a Network Hospital

Go to the nearest hospital in your insurer’s network for treatment

Step 2: Inform OneAssure

Notify OneAssure within 48 hours of emergency hospitalization, or at least 3 days in advance for planned treatments.

Step 3: Carry Required Documents

Bring your health insurance card or policy number along with valid ID proof (Aadhaar, PAN, passport, etc.).

Step 4: Submit Pre-Authorization Form

Fill out the pre-auth form at the hospital's insurance desk.

Step 5: Get Approval

OneAssure will coordinate with the insurer to get approval as per your policy terms

Step 6: Claim Settlement

Post-treatment, the approved claim amount is settled directly with the hospital—no payment needed from you.

Reimbursement Claims

Step 1: Notify the Insurer

Inform the insurer about your hospitalization—emergency or planned.

Step 2: Pay & Collect Bills

Settle the hospital bills yourself and collect all original receipts and itemized bills.

Step 3: Gather Medical Documents

Keep all supporting documents ready—prescriptions, test reports, discharge summary, etc.

Step 4: Submit Claim Form

Download and fill the reimbursement claim form. Submit it with all documents within the stipulated timeline.

Step 5: Get Reimbursed

The insurer reviews your submission and reimburses the eligible amount as per your policy.

Term Insurance Claim Settlement Process

Step 1: Notify OneAssure

The nominee should inform OneAssure at the earliest after the policyholder’s demise to initiate the claim process.

Step 2: Submit Required Documents

Provide the completed claim form along with key documents—death certificate, medical records, original policy, nominee’s ID/address proof (Aadhaar, PAN), bank details, and family tree (if applicable).

Step 3: Verification & Review

Once submitted, the insurer will conduct necessary verifications and assess the claim based on the policy terms.

Step 4: Claim Settlement

If all documents are in order and the claim is approved, the settlement amount will be transferred to the nominee’s registered bank account.